soundgard

At Amplitude, every jumper is custom-made with care, and we strive to ensure you’re thrilled with your purchase.

Please review our policy below:

Eligibility for Returns or Exchanges
Returns are only accepted for exchanges if:
The item is damaged or defective upon arrival. You contact us within 14 days of receiving the item to report the issue.
Non-Refundable Items
We do not offer refunds for custom-made orders. Returns for reasons other than damage (e.g., size issues or change of mind) are not accepted. Please refer to our sizing guide before ordering.
How to Request an Exchange
If your item qualifies for an exchange, email us at [amplitude.mn@gmail.com] with: Your order number. A clear description of the issue. Photos of the damage or defect.
Exchange Process
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your exchange request. Approved exchanges will be processed promptly, and we will ship the replacement item at no extra cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Please return the item using a tracked service to [Your Return Address].

We ship all orders via Royal Mail to ensure safe and timely delivery.
Shipping Times
UK Orders: Standard delivery: 3-5 business days from dispatch.
Express delivery: 1-2 business days from dispatch.
International Orders:
Delivery times may vary but are typically 7-14 business days from dispatch.
Shipping Costs
UK Standard Delivery: [ £3.95]
UK Express Delivery: [ £6.95]
International Shipping: Calculated at checkout based on destination.
Order Processing
All orders are custom-made and require 3-7 business days for production before shipping.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
Lost or Delayed Parcels
While we work with reliable carriers, delays can occasionally occur. If your order hasn’t arrived within the expected timeframe, contact us at [amplitude.mn@gmail.com], and we’ll help resolve the issue.